Great article. I use CEX alot to mainly buy retro, but sometimes the experience is so frustrating. My main issue is the whole "Boxed" category. They need to change it to "Boxed & Complete" or just "Boxed", as I have had to return so many games to them due to no manual included or the poor condition.
Alot of the staff seem to not have a clue about retro either - what other explanation would there be for them sticking price stickers on game labels (such as the expensive Mario Party N64 games - they have some in a Leeds branch where someone has definitely put a sticker across the label, then removed it and it has completely destroyed the label. Who is even gonna buy that now?!).
I work in a small games shop and if someone brought a game in that had a destroyed box due to an obvious coffee spill all over it, we wouldn't buy it as we know it would be a really difficult sell at a top price. Or we would sell at a much reduced price to reflect the condition. CEX don't do this. No matter how bad the condition is of a retro game, they will still sell it at the same price. It makes no sense.
They just need to tweak their systems. Surely it can't be that difficult to change and it would get rid of a huge amount of work as I reckon they get loads of returns.
Comments 1
Re: Playing The CeX Retro Lottery
Great article. I use CEX alot to mainly buy retro, but sometimes the experience is so frustrating. My main issue is the whole "Boxed" category. They need to change it to "Boxed & Complete" or just "Boxed", as I have had to return so many games to them due to no manual included or the poor condition.
Alot of the staff seem to not have a clue about retro either - what other explanation would there be for them sticking price stickers on game labels (such as the expensive Mario Party N64 games - they have some in a Leeds branch where someone has definitely put a sticker across the label, then removed it and it has completely destroyed the label. Who is even gonna buy that now?!).
I work in a small games shop and if someone brought a game in that had a destroyed box due to an obvious coffee spill all over it, we wouldn't buy it as we know it would be a really difficult sell at a top price. Or we would sell at a much reduced price to reflect the condition. CEX don't do this. No matter how bad the condition is of a retro game, they will still sell it at the same price. It makes no sense.
They just need to tweak their systems. Surely it can't be that difficult to change and it would get rid of a huge amount of work as I reckon they get loads of returns.